Hot Dog Guarantee
All products purchased from Hot Dog Pet Products Ltd are covered under the following terms:
We provide a 12 month guarantee on Hot Dog Products. Should they break or stop functioning within 12 months of receipt and once we have determined that the products is defective solely as a result of a manufacturing defect, we will supply you with a replacement at no charge. Please note we do not supply an extended guarantee on any replacement products, these will still remain under the original guarantee date.
In cases where you believe your product to be defective at first use please check the instructions again to make sure that you have followed all the instructions fully.
Please send all items for replacement to 6 County Business Park, Darlington Road, Northallerton, North Yorkshire, DL6 2NQ. Please add a note (or a printout of your order) in the parcel indicating your full name, contact details and order number.
Normal wear and tear or customer negligence are not covered under Hot Dog Pet Products Ltd guarantee.
Our guarantee does not cover damage caused by misuse, accident, abuse or improper care.
If you modify your Hot Dog products in any way this guarantee becomes ineffective.